PAYMENT METHODS

• 1) Online You can pay for your orders by credit card online through our website. All credit card transactions you make on our site are encrypted with SSL certificates and are completely safe.
• 2) By Bank Transfer or EFT (Electronic Funds Transfer)
• 3) You can come to our company to pay in cash (TL / USD / EURO) you can come to the company and pay the price of the product you want to purchase in TL / USD / EURO to our finance officers.

ORDER FEE REFUND

In case of cancellation of your orders for possible reasons; SEİR Örme San. Tic. Ltd. Şti. Refunds the product price to your account and / or credit card within 7 (seven) business days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial officers of our company.

DELIVERY

We try to deliver the products you ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 3 working days as specified in the product details. You will be informed in case of a possible delay in delivery.

Your requests will be processed in order to be prepared according to the delivery type you have determined at the end of the order. After your orders are approved, they will be delivered to the cargo company at the end of 2 (two) working days at the latest.

You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is only valid for Turkey.

DELIVERY TIME FOR ITEMS IN STOCK

For the products available in stock, orders placed until 12:00 every day except Saturday and Sunday are delivered to the cargo on the same day, and orders placed after 12:00 are delivered to the cargo the next day. Orders placed on Saturday and Sunday will be shipped on Monday. Delivery times are variable in extreme cases Natural disaster, war, fire, terror, etc.

You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is valid only for Turkey and the TRNC, TRNC representatives to meet with our customers regarding delivery pricing.

PAYMENT TRACKING

If the system in question cannot perform the transaction due to any problem, our visitor is informed about this at the end of the payment page.

In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery. Please be carefull!

Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the product is received, it is accepted that the cargo company has fulfilled its duty completely. If the product is damaged: Send your report to +90 212 516 31 43 as soon as possible and report the situation to info@serianno.com.tr. If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us with our product-related work.